Privacy policy.

At EverBe Creatives (“us”, “we”, “our” or “EverBe Creatives”) we value your privacy and the importance of safeguarding your data. This Privacy Policy ("Privacy Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, "Personal Data" refers to any information that on its own, or in combination with other available information, can distinguish an individual. 

ARTICLE 1: SCOPE 

1.1 This policy applies to the EverBe Creatives Website. This Policy does not apply to third-party Websites, products, services, or platforms that may be accessed through links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. 

Any personal data that you provide to these Websites will be governed by the third party's own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites. 

1.2 Processing Activities 

This Privacy Policy applies when you interact with us by doing any of the following : 

  • Make use of our wedding planning services as an authorized user 

  • Visit our Website that link to this Privacy Statement 

  • Receive any communication from us including newsletters, emails, calls, or texts.

ARTICLE 2: PERSONAL DATA WE COLLECT

2.1 What is Personal Data?

When we use the term “personal data” in this Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or de-identified information that is maintained in a form that is not capable of being associated with or reasonably linked to an individual.

2.2 Information We Collect As You Use Our Services

As is true of most digital platforms, we and our third-party providers collect certain personal data automatically when you visit or interact with our Website, and other online services. This includes things like your services search history, wedding planning services you view, purchase activity, what you’ve clicked on and other uses of our Websites, and the amount of time you spend looking at different parts of our Website.

Specifically, we and our partners may use tracking technologies to automatically collect commercial information, preferences, and internet, network and device information, including: 

  • Information about how you access our services, such as how frequently you access the services, when and whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other actions you take on the services. 

  • Information about how you use the services, such as the pages you visit, the links you click, the ads you view and click on, purchase information and your checkout process, your location when you access or interact with our services, and other similar actions.

  • Information about the computer, tablet, smartphone, or other device you use, such as your IP address, browser type, Internet service provider, platform type, device type/model/manufacturer, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device, or your account, and other such information (referred to herein as “Log Data”).

  • Analytics Data, such as information about your activity when you use our Website; this can include clicks, mouse movements, forms you fill out, and similar information. We use this to better understand what features and parts of the Website are most useful, and which ones may need to be improved.

2.3 Data You Provide 

When you select one of our wedding planning packages, make a purchase, or attempt to make a purchase, we collect personal data as part of your order information. 

This data includes : 

  • Business and personal contact information, such as your first and last name, email and mailing addresses, and phone number.

  • Any information you voluntarily share with EverBe Creatives, such as by text message, email, or through the Website. 

  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online, or in any other capacity.

  • Billing information, such as your financial account numbers, or bank account or payment card information.

  • Transaction information, such as information about payments to and from you and other details related to products or services you have received from us.

  • Precise geolocation information, such as when you authorize our Website to access your location for delivery and event planning purposes.

  • Usage information, such as information about how you use the Platform and interact with us, including information associated with any content you upload to the Platform, or otherwise submit to us, and information you provide when you use any interactive features of the Platform.

  • Marketing information, such as your preferences for receiving communications about our Platform and future EverBe Creatives service offerings, and details about how you engage with our communications.

  • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Statement. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the Contact Us section below. 

2.4 Device and Usage Data and Cookie Policy

When you access our Website, we collect and store certain information automatically via cookies, which are small text files transferred to your device, or through similar tracking technologies. This data may include, but is not limited to, your device's Internet Protocol (IP) address, browser type, browser version, our site's pages that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

You have the option to configure your device to reject all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you might experience reduced functionality in certain areas of our Service. For optimal experience, it is advisable to enable cookie acceptance.

By utilizing our Website, you acknowledge and agree to the use of cookies in alignment with our policies. We use this information to enhance and personalize your user experience, understand user trends, and improve our website and services.

2.5 Data we collect from third parties 

We may receive your personal data from third parties such as companies subscribing to our services, partners and other sources. This information is not collected by us but by a third party and is subject to the relevant third party's own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties. As always, you have the right to review and rectify this information. 

Our Website and services may contain links to other Websites and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties' privacy statements, which you should review to better understand those third parties' privacy practices. 

ARTICLE 3: PURPOSE AND LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA 

3.1 Why Do We Collect Your Personal Data?

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them. 

These purposes include : 

  • To deliver your product or service 

    • To fulfill orders and event planning services. 

  • Building a Safe and Secure Environment

    • To Verify or authenticate your identity; and 

    • Investigate and prevent security incidents such as breaches, attacks, and hacks.

  • Providing, Developing, and Improving our Products and Services 

    • Deliver, maintain, debug, and improve our products and services. 

    • Enable you to access our services and products. 

  • Provide you with technical and customer support. 

  • Organize and Deliver Advertising and Marketing 

    • Send you offers and other marketing communications about current and future programs and services, events, surveys, and promotions held by us or hosted on our behalf.

When we process your personal data to provide a service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required If any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you. 

3.2 Sharing and Disclosure 

We will share your personal data with third parties only in the ways set out in this Policy or set out at the point when the personal data is collected. 

3.3 Legal Requirement 

We may use or disclose your personal data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court proceedings, to prevent loss of life or injury, or to protect our rights or property. 

Where possible and practical to do so, we will tell you in advance of such disclosure. 

3.4 Service Providers and Other Third Parties

We may use a third-party service provider, Independent contractors, agencies, or consultants to deliver and help us improve our products and services (such as customer support, payment processing, hosting, analytics, email delivery, marketing, identification checks, and data and/or database management services).

ARTICLE 4: RETENTION & DELETION 

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and/or take steps to anonymize it.

ARTICLE 5: CHILDREN'S PRIVACY  

As a general rule, children are not allowed to use the Platform, and we do not collect personal information from them. We define "children" as anyone under 18 years old. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it. We encourage parents with concerns to contact us.

ARTICLE 6: YOUR RIGHTS TO YOUR PERSONAL DATA 

6.1 Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. 

These rights may include : 

  • Right to Access. You have the right to request a copy of the personal data we are processing about you. 

  • Right to Rectification. You have the right to have incomplete or inaccurate personal data that we process about you rectified. 

  • Right to be Forgotten (right to erasure). You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise, or defend legal claims.

  • Right to Restriction of Processing. You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.

  • Right to Portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to our services.

  • Right to Objection. Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.

  • Right Not to Be Discriminated. You have the right not to be denied service or have an altered experience based on having executed any of your rights. 

6.2 Withdrawing Consent 

If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page. 

6.3 How to Exercise Your Rights 

You can make a request to exercise any of these rights in relation to your personal data by sending the request to our privacy team by using the contact details below. 

For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

ARTICLE 7: CHANGES 

We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy on our Platform. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email (if you have an account where we have your contact information) or another manner through the Platform.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Platform (or as otherwise indicated at the time of posting). In all cases, your continued use of the Platform after the posting of a modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

ARTICLE 8: SECURITY PRACTICES

The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

ARTICLE 9: PROHIBITION OF DATA SALES

For the avoidance of doubt and notwithstanding any other provision of this Privacy Policy or any applicable laws, EverBe Creatives explicitly confirms that it does not, has not, and shall not, in the future, sell, lease, rent, exchange, or otherwise monetize any personal data that it collects or has collected from its users, customers, or any other individuals. EverBe Creatives recognizes that the trust and confidence of its users and customers in its data handling practices are paramount. Accordingly, EverBe Creatives undertakes to uphold and prioritize the principles of data protection, confidentiality, and security. It shall employ and continue to employ necessary technical and organizational measures to ensure the integrity, confidentiality, and security of all personal data in its possession or control.

ARTICLE 10: COMPLAINTS 

If you have a complaint about this policy or any element of your personal information that we hold then please contact us below. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority. We will not discriminate against you for exercising any of these rights.

Contact Us 

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, you are welcome to contact our email at: admin@everbecreatives.com.